FAQ
- About the product
- About purchase and payment
- Service
Can minors use it?
We do not sell our products to minors.
Does it contain tobacco leaf and nicotine?
All products we sell are tobacco and nicotine free.However, we do offer other versions of the product for specific regions.
What is prohibited when smoking non-combustible or heat-not-burn e-cigarettes?
Alcohol allergies, heart disease, hypertension, respiratory disease, pregnancy and breastfeeding are strictly prohibited.Please use it rationally according to your own smoking situation.If you feel unwell, discontinue use immediately.
Are OiXi-HWB tobacco sticks tobacco?
No, it's not tobacco.OiXi-HWB tobacco sticks use natural virgin pulp paper and herbal essence wicks, which are completely different from tobacco ingredients.
What is the shelf life of tobacco sticks?
Unopened OiXi-HWB cigarette sticks have a shelf life of 2 years.To ensure the best taste, we recommend using it early and storing it in a cool, dry place.
How do you use your device?
The OiXi-HWB heating equipment is very easy to use.Just lightly insert the tobacco stick into the equipment, switch on the equipment and use it according to the procedure.We provide an instruction manual for each product.See the manual for specific instructions.
Does the OiXi-HWB heating equipment need cleaning?
Maintenance of OiXi-HWB equipment is easy, and regular cleaning helps maintain and extend equipment life.We offer two cleaning modes.For regular cleaning, you can select the automatic cleaning mode.When cleaning around the heating unit and smoke pipe, select manual cleaning mode and clean with alcohol swabs.
Can it be used in combination with other companies' products?
OiXi-HWB non-combustible and heated tobacco sticks can be used with mainstream heating equipment on the market such as IQOS for a wide range of applications.
How do I store the vaporizable liquid capsules?
Store vaporized liquid capsules in a cool, dry place away from direct sunlight.
What is the shelf life of vaporized liquid capsules?
Under normal circumstances, unopened vaporized e-liquid capsules can be stored for 24 months.Once opened, we recommend using up within 48 hours to achieve the desired taste and smoking experience.If possible, store leftover vaporized e-liquid capsules in a closed space (sealed pack) for reuse.
What ingredients are in OiXi Vapor Liquid Capsules?
OiXi manufactures a unique vaporizing e-liquid capsule formulation with high manufacturing standards and the most stringent quality standard processes.Ingredients include glycerin, propylene glycol and natural flavors.We do not use any additives other than food additives that comply with the Japanese Food Sanitation Law, so you can use it with confidence.However, when actually using it, the feeling of use varies from person to person.If you feel unwell during use, please stop using it immediately.
About battery capacity and charging time of OiXi replaceable atomizer
The battery capacity of the OiXi replaceable atomizer is 400mAh, and it takes only 30-40min to fully charge once.
Is OiXi's heating equipment waterproof?
None of the heating equipment that OiXi currently sells is waterproof.
Are there any precautions I should take when using the OiXi equipment?
OiXi heating equipment should not be left for more than 2 weeks without power.Charge when the battery is low.Keep away from children and pets and store the product in a cool, dry and dark place.
How can I purchase the product?
You can purchase at the OiXi online shop.Currently, the shops that have already opened include EC sites such as Amazon, Lazada, and Shopee, and other online stores such as Yahoo, Qoo10, and Rakuten, as well as channels such as offline stores, are currently being prepared.We look forward to seeing you all soon.
What shipping methods does OiXi offer?
Different platforms and order addresses have different shipping and delivery methods.For more information, please refer to the logistics rules of each platform.(Note: We may ask you to verify your age when you receive your package. Please be aware that we do not allow minors to purchase or use our products.)
What should I do if I have questions about the product before or after ordering?
OiXiは最高のカスタマーサービスを提供しております。どの段階でどんな問題があっても、inquiry@oixivape.jpメールアドレスまでごお問い合せをいただければ、スタッフより連絡を差し上げます。（営業時間：9：00～18：00）
Can I return or exchange an item?
In order to ensure a good shopping experience for our customers, OiXi will try to minimize the inconvenience for our customers, so we do not accept returns.If you have any problems with the items you ordered, please contact the store customer service and we will do our best to serve you.
What should I do if my package is damaged in transit?
商品が運送中にトラブルの発生を避けるため、外箱をさらに補強しました。梱包が破損している場合、開封して製品が破損していないかをご確認ください。製品が破損していない場合は、通常どおりにご使用いただけます。製品が破損している場合は、製品を受け取ってから48時間以内に、カスタマーサービスのinquiry@oixivape.jpまでご連絡ください。24時間以内に折り返し連絡させていただき、お問い合わせを対応いたします。
Can you handle large orders?
OiXiはすべてのお客様に細心の注意を払ったサービスを提供しております。ご希望される場合、inquiry@oixivape.jpまでご連絡いただき、担当の方はご対応いたします。
About OEM&ODM
OiXi本社日本香櫻盛株式会社は3つの科学研究機関及び10年以上の経験を持つエリート研究開発チームを持っています。植物エキス抽出技術、新型の有害物質減少技術、環境にやさしいエコなテクノロジーなどさまざまな分野の研究に焦点をあて、お客様に最も専門的な技術サポートと全面的なサポート生産を提供する能力を持ち、期待以上の製品と信頼できるサービスを顧客に提供するよう努めます。ご希望される場合、inquiry@oixivape.jpまでご連絡いただき、担当の方はご対応いたします。